Privacy Policy

WHO WE ARE

Tower Surfaces and Tower Countertops provide countertop, surface, and related services throughout the United States via our Websites.

INFORMATION WE COLLECT

We may collect personal information, which is information that identifies or could reasonably be linked to you, including but not limited to: 

• Identifiers: Name, address, email, phone number 

• Commercial information: Purchase history, product preferences, proof of purchase 

• Internet or network activity: Website usage, IP address, browser information 

• Geolocation and sensory data: For customer service and security 

• Inferences: Purchasing tendencies or preferences 

Personal information does not include publicly available, de-identified, or aggregate information. 

HOW WE COLLECT INFORMATION 

• Directly from you: When you sign up for newsletters, request a quote, or create an account 

• From third parties: Partners, service providers, social media, and advertising networks 

• Automatically: Through cookies, web beacons, and server logs to track usage and improve services 

We do not currently respond to browser “Do Not Track” signals. 

HOW WE USE INFORMATION 

Your personal information may be used to: 

• Provide and improve our services 

• Respond to inquiries and customer service requests 

• Process payments and fulfill orders 

• Detect and prevent fraud or other illegal activity 

• Comply with legal obligations 

• Conduct business transactions such as mergers or acquisitions 

We may also share your information with service providers, affiliates, or third-party partners for business purposes. 

THIRD-PARTY SERVICES 

Our Websites may include links or embedded content from third parties (e.g., videos, social media). We are not responsible for their privacy practices. Please review their privacy policies separately. 

DATA SECURITY & RETENTION 

We implement appropriate security measures to protect personal information. We retain your information only as long as necessary to fulfill its intended purposes or comply with legal obligations. Data may be anonymized for research or statistical purposes. 

CHILDREN 

Our Websites are intended for users 16 and older. We do not knowingly collect information from children under 16. If we become aware of such data, it will be deleted promptly. 

CALIFORNIA RESIDENTS 

Under the California Consumer Privacy Act (CCPA), California residents may: 

• Access personal information we collect 

• Request deletion of personal information 

• Opt-out of the sale of personal information (for users 16+) 

Requests may be submitted via: 

• Right to Know: https://www.towercountertops.com/right-to-know

• Right to Delete: https://www.towercountertops.com/right-to-delete

• Right to Opt-Out: https://www.towercountertops.com/right-to-opt-out

We do not discriminate against users exercising these rights. 

INTERNATIONAL USERS 

Our Websites are primarily for U.S. users. Information from outside the U.S. may be processed in the U.S., which may have different privacy laws. 

GDPR

We do not currently market to or target users in the EU/EEA. If this changes, we will update this Privacy Policy to comply with GDPR requirements. 

CHANGES TO THIS POLICY 

We may update this Privacy Policy at any time. The effective date will reflect the most recent update. 

CONTACT INFORMATION

For questions or to exercise your privacy rights: 

Tower Surfaces / Tower Countertops 

Phone: (330) 837-2216

Fax: (330) 837-2642

Toll-Free: (800) 807-8889

Address: 2101 Ninth Street SW, Massillon, OH 44647